Privacy Policy
Last updated: 22 September 2026
This Privacy Policy explains how Ricson Services Ltd (“we”, “us”, or “our”) collects, uses and protects personal information when you visit or use www.ricson.co.uk (the “Website”).
We respect your privacy and are committed to handling your personal information responsibly and in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
The Website is operated by:
Ricson Services Ltd
Address: Suite G1 Verulam Industrial Estate, 224 London Road, St. Albans, England, AL1 1JB
Email: queries@ricson.co.uk
Company number: 05080260
For the purposes of applicable data protection legislation, we are the data controller of personal information collected through the Website, unless otherwise stated.
2. Information We May Collect
Depending on how you use the Website, we may collect the following types of information:
Information you provide to us
This may include:
your name;
email address;
telephone number;
postal or billing address;
information you provide when contacting us;
information submitted through enquiry or contact forms;
details relating to products or services you purchase or request; and
any other information you voluntarily provide.
Information collected automatically
When you visit the Website, certain information may be collected automatically, such as:
IP address;
browser type and version;
device type;
operating system;
approximate location;
pages visited and how you interact with the Website;
referring website; and
information about your use of the Website.
Some of this information may be collected using cookies or similar technologies. Please see our Cookie Policy for further information.
3. How We Use Your Information
We may use personal information to:
respond to enquiries and requests;
provide products or services;
process and manage orders or bookings;
communicate with you about your enquiry, order or account;
provide customer support;
administer and improve the Website;
maintain the security of the Website;
detect and prevent fraud, misuse or other unlawful activity;
comply with our legal and regulatory obligations; and
send marketing communications where we have a lawful basis to do so.
We will only use your personal information where we have a lawful basis for doing so.
4. Lawful Bases for Processing
Depending on the circumstances, we may process your personal information because:
it is necessary to perform a contract with you or take steps at your request before entering into a contract;
we have a legitimate interest in operating and improving our business and Website;
we have a legal or regulatory obligation to do so; or
you have given us your consent.
Where we rely on consent, you can withdraw your consent at any time.
5. Marketing
If you have agreed to receive marketing communications from us, we may contact you by email or other appropriate means about our products, services, news or offers.
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our marketing emails or by contacting us directly.
We will not send direct marketing where we are legally prohibited from doing so.
6. Sharing Your Information
We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.
These may include:
website hosting and technology providers;
payment processors;
delivery and fulfilment providers;
IT and security providers;
email and communications providers;
professional advisers;
analytics providers; and
government, regulatory or law-enforcement authorities where required by law.
We require service providers processing personal information on our behalf to handle that information appropriately and in accordance with applicable data protection requirements.
We do not sell your personal information.
7. International Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.
This may include relying on an adequacy decision or appropriate contractual safeguards where required.
8. How Long We Keep Your Information
We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
provide requested products or services;
maintain appropriate business and financial records;
comply with legal and regulatory obligations;
resolve disputes; and
establish, exercise or defend legal claims.
The exact retention period will depend on the type of information and why we need it.
9. Cookies
The Website may use cookies and similar technologies.
Cookies may be used for purposes such as:
ensuring the Website operates correctly;
remembering preferences;
understanding how visitors use the Website;
improving Website performance; and
measuring the effectiveness of marketing.
Where required by law, we will obtain your consent before using non-essential cookies.
Please see our Cookie Policy for more information about the cookies we use and how you can manage your preferences.
10. Your Data Protection Rights
Subject to certain legal exceptions, you may have the right to:
request access to the personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of your personal information;
request restriction of processing;
object to certain processing;
request transfer of your information in a commonly used electronic format;
withdraw consent where processing is based on consent; and
object to direct marketing.
To exercise your rights, please contact us using the details below.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe that your personal information has been handled unlawfully.
11. Data Security
We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. Children’s Privacy
The Website is not intended to knowingly collect personal information from children unless this is necessary and permitted by law.
If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can investigate and take appropriate action.
13. Third-Party Links
The Website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, Website, legal requirements or data processing practices.
The latest version will always be published on this page, together with the date it was last updated.
15. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Ricson Services Ltd
Address: Suite G1 Verulam Industrial Estate, 224 London Road, St. Albans, England, AL1 1JB
Email: queries@ricson.co.uk
